“Serbian administration has undergone many changes, driven primarily by the aim of this government to improve the quality of services provided to the citizens, and of course also because the European Union demands such reform as a condition for membership”, Minister of Public Administration and Local Self-Government Branko Ružić said at a regional conference in Skopje organised by the Regional School for Public Administration (ReSPA).
Among the achieved results, which the Minister said were many, ranging from digitalisation to the development of new electronic registers to completely overhauled inspection systems, the Minister highlighted internal changes, which he said were necessary because civil servants were the drivers of all changes.
“Public administration reform rests on the principles of professionalisation, depoliticization and merit-based administration”, he said underscoring that only a predictable, transparent and fair system can help encourage civil servants to accept changes and better resolve issues and develop their professional careers within the administration, which will ultimately result in better services for our citizens – a key goal we all share